Cloud desk

Help Desk solutions

Configuring the Support Ticket System

Help Desk systems are designed to maintain the customer`s request processing. Most customers find it more convenient to receive support via email or directly at the supplier’s web site, so most Service Desk systems are operating online. The main component of any Helpdesk-solution is the query operation system or issue tracker, which deals with so-called … Read moreConfiguring the Support Ticket System

Cloud Help Desk for Android Applications

The widespread Internet penetration and “mobilization” have made smartphones one of the key working tools. The service market and customer support are not an exception. Good interaction with the service company is one of the most important factors that provide quality and makes the client loyal. The share of companies using mobile tools reaches up … Read moreCloud Help Desk for Android Applications

12 Must-Have Features in a Help Desk Ticketing System

The modern market environment requires companies to have guidance for automation tools. Particularly, service firms should put the Help Desk in the center of the optimization process and reflect demands that go beyond “registering clients` requests”. In these terms, we decided to clarify the necessary features, which modern Help Desk service should have.      Tickets Recording … Read more12 Must-Have Features in a Help Desk Ticketing System

7 Best WordPress Customer Support Ticket Systems

At the very beginning of your work with WordPress, you probably felt well organized.  Starting from an empty mailbox, you easily coped with the flow of information. Over time, your client list grows, as grows the number of unresolved issues, and it takes a lot of effort to cope with everything. However, this process can … Read more7 Best WordPress Customer Support Ticket Systems

5 Benefits of Moving Your Help Desk Efforts to the Cloud

Many companies, which are deciding on moving their Help Desk to the cloud, are also looking for reasons to follow this advice. Of course, both on Premise and on Demand services have their own advantages and disadvantages. Today, we will focus on 5 major benefits provided by cloud services that probably may help you to … Read more5 Benefits of Moving Your Help Desk Efforts to the Cloud