12 Must-Have Features in a Help Desk Ticketing System

The modern market environment requires companies to have guidance for automation tools. Particularly, service firms should put the Help Desk in the center of the optimization process and reflect demands that go beyond “registering clients` requests”. In these terms, we decided to clarify the necessary features, which modern Help Desk service should have.      Tickets Recording … Read more12 Must-Have Features in a Help Desk Ticketing System

7 Best WordPress Customer Support Ticket Systems

At the very beginning of your work with WordPress, you probably felt well organized.  Starting from an empty mailbox, you easily coped with the flow of information. Over time, your client list grows, as grows the number of unresolved issues, and it takes a lot of effort to cope with everything. However, this process can … Read more7 Best WordPress Customer Support Ticket Systems