12 Must-Have Features in a Help Desk Ticketing System

The modern market environment requires companies to have guidance for automation tools. Particularly, service firms should put the Help Desk in the center of the optimization process and reflect demands that go beyond “registering clients` requests”. In these terms, we decided to clarify the necessary features, which modern Help Desk service should have.      Tickets Recording … Read more12 Must-Have Features in a Help Desk Ticketing System