Configuring the Support Ticket System

Help Desk systems are designed to maintain the customer`s request processing. Most customers find it more convenient to receive support via email or directly at the supplier’s web site, so most Service Desk systems are operating online. The main component of any Helpdesk-solution is the query operation system or issue tracker, which deals with so-called … Read moreConfiguring the Support Ticket System

12 Must-Have Features in a Help Desk Ticketing System

The modern market environment requires companies to have guidance for automation tools. Particularly, service firms should put the Help Desk in the center of the optimization process and reflect demands that go beyond “registering clients` requests”. In these terms, we decided to clarify the necessary features, which modern Help Desk service should have.      Tickets Recording … Read more12 Must-Have Features in a Help Desk Ticketing System