At the very beginning of your work with WordPress, you probably felt well organized. Starting from an empty mailbox, you easily coped with the flow of information. Over time, your client list grows, as grows the number of unresolved issues, and it takes a lot of effort to cope with everything. However, this process can be simplified with WordPress solutions for Customer Support. We will consider seven possible options that will help you to become more efficient, and even to do more for your clients.
Groove has attracted considerable attention not only because of its software support but also because of its truly outstanding blog. Groove is perfect for those who have not decided yet whether to use this service. It offers a free version for two users and one mailbox support. This option will be convenient for a small agency or a single developer. Groove also tracks important statistics in customer service. You can find out exactly how quickly you responded to a new request.
Compared to Groove, the Freshdesk service will be more powerful and complex. You will find 65 different items in the list of functions, some of which will not even be used in WordPress agencies. Using Zapier, you can integrate Freshdesk with the most popular applications.
As in the previous two services, there is a free version. It is limited to three users, one mailbox, no API access, and an email address with Help Scout branding. Accessing own API is a great feature that allows you to automatically integrate with third-party applications like Zapier and help to save a lot of time.
Jitbit Helpdesk has an integration option with 500 different apps via Zapier and WordPress as well. This modern customs service is available on premise and on demand. It provides with a team mailbox and mobile HelpDesk solutions for any purpose.
If you are strongly opposed to the SaaS-options, then you definitely like Awesome Support. It will allow you to use your WordPress site as a service to provide support. Installing a plug-in on a subdomain also means that you do not need to pay monthly for using the service.
Zendesk can be used both separately and with your WordPress site. There is even an official WordPress plugin for it. After installing it, you can receive customer support requests directly from your blog or site. After registration, you will have a free subdomain for 30 days available, after which you will have to switch to the paid version.
It works on your own WordPress site, which allows you to control your support system. It easily integrates with your WordPress theme. You receive unlimited agents, email messages, a ticketing system, file and custom fields. The plugin has a demo version where you can test both the internal and external part of the software.